Royal Realty Group Pty Ltd
Privacy Policy & Terms of Service
Jurisdiction: South Australia, Australia
Last updated: 17 August 2026
Part A: Privacy Policy
1. Who this policy covers
This policy explains how RRG collects, holds, uses, and discloses personal information. It applies to vendors, buyers, landlords, tenants, investors, and visitors to our website and social media pages, including our Instagram account.
RRG is bound by the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
2. What we collect
Depending on your relationship with us, we may collect:
- Name, address, phone number, email
- Date of birth (for tenancy applications)
- Employment and income details (for tenancy or finance referrals)
- Identification documents (for tenancy applications, in line with the Residential Tenancies Act 1995 (SA))
- Property details, ownership records, rental history
- Payment and bank details for rent, bond, or sales transactions
- Photos and video of properties (for marketing)
- Enquiries submitted via our website, forms, phone, or social media (including Instagram)
We do not collect sensitive information (such as health information) unless it is directly relevant, for example a reasonable adjustment request from a tenant.
3. How we collect it
- Directly from you: forms, phone calls, email, in person, appraisal requests, tenancy applications
- From third parties: referees, previous agents, employers, tenancy databases (e.g. TICA, National Tenancy Database), background check providers
- Automatically: website cookies and analytics, social media interactions
4. Why we collect and use it
- Provide sales, leasing, and property management services
- Assess rental applications and conduct reference checks
- Manage lease agreements, rent collection, and bond lodgement with Consumer and Business Services (SA)
- Market properties for sale or lease, including on our website and social channels
- Send appraisal follow-ups and market updates
- Comply with legal obligations under the Land Agents Act 1994 (SA) and Residential Tenancies Act 1995 (SA)
- Improve our services and respond to enquiries
5. Who we disclose it to
We may share personal information with:
- Tradespeople and contractors for maintenance and repairs
- Tenancy database providers (for landlords screening tenants)
- Consumer and Business Services (SA) and the Residential Tenancies Fund, for bond handling
- Legal, accounting, and finance professionals involved in a transaction
- Marketing and advertising platforms (e.g. realestate.com.au, Domain, Meta/Instagram) for property listings
- Government or regulatory bodies where required by law
We do not sell personal information to third parties.
6. Overseas disclosure
Some platforms we use (for example, social media advertising or cloud storage) may store data on servers outside Australia. Where this occurs, we take reasonable steps to ensure the recipient handles the information consistently with the APPs.
7. Marketing
We may use your contact details to send property updates, market reports, or appraisal offers. You can opt out at any time by contacting us or using the unsubscribe link in any email. Any electronic marketing complies with the Spam Act 2003 (Cth).
8. Data security
We store information in secure systems with restricted access. Physical documents are stored securely and destroyed when no longer required. No system is completely secure, and we cannot guarantee absolute protection against unauthorised access.
9. Access and correction
You can request access to the personal information we hold about you, or ask us to correct it, by contacting us using the details in section 12. We will respond within a reasonable time and may need to verify your identity first.
10. Complaints
If you believe we have breached your privacy, contact us first using the details below. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
11. Cookies and website tracking
Our website may use cookies and analytics tools to understand visitor behaviour and improve the site. You can disable cookies in your browser settings, though some website features may not work as intended.
12. Contact
13. Changes to this policy
We may update this policy from time to time. The current version will always be available on our website.
Part B: Terms of Service
1. Acceptance
By engaging RRG for sales, property management, or leasing services, or by using our website or social media pages, you agree to these terms.
2. Our services
RRG provides real estate sales, property management, and leasing services in South Australia. Specific terms for each service, including fees and commission, are set out in a separate signed agency agreement or property management agreement, as required under the Land Agents Act 1994 (SA).
3. Marketing claims
Any claims made on our website or social media, including specific results such as leasing timeframes or fee structures, reflect actual outcomes for the properties described at the time and are not a guarantee of future results. Results vary by property, location, and market conditions. Any statement about fees applies only to the arrangement described and is confirmed in writing before it applies to your property.
4. Client obligations
Vendors, landlords, and tenants agree to provide accurate information and to comply with relevant law, including the Residential Tenancies Act 1995 (SA) and Australian Consumer Law.
5. Fees
Fees, commissions, and marketing costs are agreed in writing in the relevant agency or management agreement before services begin. No fee is charged that is not disclosed in that agreement.
6. Website and social media use
Content on our website and social media, including property photos, floor plans, and descriptions, is for general information and marketing. It may not always reflect current availability. We may update or remove content at any time.
7. Intellectual property
All content on our website and social media, including photos, logos, and written material, belongs to RRG or is used with permission. It may not be copied or reused without our consent.
8. Third party links
Our website or social pages may link to third party sites (for example, listing portals or partner services). We are not responsible for the content or privacy practices of those sites.
9. Limitation of liability
To the extent permitted by law, RRG is not liable for indirect or consequential loss arising from use of our website, social media, or services. Nothing in these terms limits any right or guarantee you have under the Australian Consumer Law that cannot be excluded.
10. Termination
Either party may end a service arrangement in line with the terms of the relevant signed agreement and any notice periods required under South Australian law.
11. Governing law
These terms are governed by the law of South Australia. Any dispute is subject to the jurisdiction of South Australian courts, without limiting your rights to lodge a complaint with Consumer and Business Services (SA) or another relevant regulator.
12. Changes to these terms
We may update these terms from time to time. The current version is available on our website.